The following terms and conditions apply to all purchases of goods from Animal Free Research UK.
The contents of this website are the property of Animal Free Research UK, and are protected by the UK and international copyright laws.
When you place an order to purchase a product from Animal Free Research UK’s online shop you will be sent an e-mail confirming receipt of your order and containing your order details. Your order represents an offer to us to purchase a product which is accepted by us when we deliver the product to you. If there are any products on the same order that are not delivered to you, these will not form part of that contract.
Description of the goods
Animal Free Research UK takes all reasonable care to ensure that details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been incorrectly published, including prices and promotions.
The supply of goods from the online shop is subject to availability and it is not always possible for Animal Free Research UK to inform you at the time you place your order if the goods you want are still available for purchase. In the case of an item being out of stock, a carefully selected alternative may be sent, or a refund may be given.
When you submit your order you are allowing Animal Free Research UK to use your personal details to fulfil your order. In the event that there is a problem with your order, we will communicate with you via e-mail, telephone or letter.
All products can only be delivered to addresses within the UK. All items will be despatched within 5 working days of our receiving your order, unless you order during our Christmas shut-down period when your goods will be despatched as soon as we re-open in the new year.
Returns and Cancellations
If you decide you don’t want to keep your purchase, you have the right to return it to us, unused and in its original packaging, within 30 days. You then have the choice of a refund of the cost of the product or an alternative item sent to you free of charge. A refund, if required, will be sent to you within 30 days from the date of our receipt of the returned goods (or if proof of delivery is provided). Please be aware that any voluntary charitable donation added to your order and will not constitute a cost capable of being refunded.
Please note we cannot accept returns of gift certificates which have been personalised.
To return a product, simply send it back to us with a letter explaining the reason or the return.
Until the product is returned to us, you must take reasonable care of it and ensure that we receive it in a re-saleable condition.The Dr Hadwen Trust will not refund any damaged, incorrect or substitute products.
If you receive damaged products, the wrong product is sent to you or we supply you with an unsuitable substitute for a product which is unavailable, you should notify us within 30 days of receipt. We’ll give you the choice of a free replacement or a refund for the product as well as the delivery charge in the case of returning the whole order.
To arrange this please contact us by phone on 01462 436819 (Monday to Friday 9-5) or by email firstname.lastname@example.org.
If you would like to cancel your order before you receive the product, please call us on 01462 436819 (Monday to Friday 9-5) or email us at email@example.com. Should you receive the product before cancellation takes effect, please return the goods for a full refund.
We realise how important it is to securely store any information that you provide. Animal Free Research UK adheres to the highest levels of security in storing your information and uses a secure payment system to process purchases.
Animal Free Research UK accepts most major credit and debit cards. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer.
We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss even if the loss was reasonably foreseeable to both you and us when you commenced using the website or when the contract for the sale of goods was formed. However, Animal Free Research UK does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or wilful misconduct.
Alteration of service or amendments to the conditions
We reserve the right to make changes to our website, policies, and these Terms and Conditions of Purchase at any time. You will be subject to the policies and Terms and Conditions of Purchase in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
Governing law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of the England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts.
Animal Free Research UK is a registered charity in England and Wales (number 1146896) and Scotland (number SC045327) and a company limited by guarantee registered in England and Wales (number 08015625).
Special offers and discounts
Special offers are only available while stocks last.
We protect your details as required by UK Data Protection Act 1998 and subsequent legislation.
We follow strict security procedures in storage and disclosure of information that you have given us to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you. If you place an order and do not wish us to use your details, you may tick the appropriate boxes, which feature in the registration and ordering processes, before completing the purchase.
Contact Animal Free Research UK
For any queries or complaints about goods or services, please call us on 01462 436819 (Monday to Friday 9-5) or email us at firstname.lastname@example.org or write to us at:
Animal Free Research UK
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